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outlook (365 home edition)

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Hi,  

 my outlook (365 microsoft prescription) won't launch.  I only have it installed on   1 laptop (window s 7 HP envy) 

Earlier to day I set  up a new email acccount thru xfinity (imap) .. and still have my xfinity pop.email account  on this computer .. i

I fear the double email accounts could have caused the issue .. 

When it tries to launhh ,it spins and doesn't open .. however open restart ,it tells me to wait whilte outlook shuts down . Yet I can't see it on the desktop.

  can someone give me directions.

 Safe mode can't find it  - maybe I amusing the wrong prompt ?? can someone recommend the right prompt for opening safe mode 

My dos prompt looks odd .. 

 c:\users\)wner    -where's the  o in the word users .. ??



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